What is managed IT?
Consistent, behind-the-scenes care.
Managed IT is an ongoing support relationship: we monitor and maintain your technology instead of waiting for something to break. Rather than calling us only when there is a crisis, you get steady upkeep that keeps your systems performing reliably.
For most small businesses this makes more financial sense than hiring full-time IT staff. You get professional-level support at a predictable monthly cost, without the overhead.
Help desk
Support your team can reach
A local, knowledgeable resource for everyday tech questions and problems, handled quickly so your team can stay focused.
- Remote support by phone and screen sharing
- On-site visits when remote support is not enough
- Password resets and account access
- Software troubleshooting and updates
- Printer, scanner, and peripheral support
- Clear notes on what we did and why
Maintenance
Proactive monitoring & patching
We watch your systems around the clock so issues get addressed before they reach your workday.
- 24/7 automated monitoring of devices and systems
- Windows and third-party patch management
- Antivirus and endpoint protection management
- Disk, memory, and performance health checks
- Regular reporting, so you always know how things are doing
Servers
Server support, on-prem or hybrid
When a server is down, most of the office is down with it. We keep them running reliably and securely.
- Windows Server setup, configuration, and maintenance
- Active Directory and user management
- File sharing and permissions management
- Server health monitoring and alerting
- Virtual machine management
- Capacity planning and upgrade recommendations
Documentation
Your environment, written down
We maintain detailed documentation of your environment: network diagrams, device inventories, software licenses, and credentials stored securely. It protects the business, and it means a staff change does not take the only copy of that knowledge with it.
After hours
Cover for the hours that matter
Emergency support is available outside normal business hours at an after-hours rate. Get in touch to talk through coverage options.